• If any customer wants a refund because of change in mind or not satisfied with the product,
below is the only way out to get the refund. Please note, No other way is valid for refund.
• For Refund, Please, email us to trueleadcare@gmail.com along with original invoice
Within 30 days from the billing date, attach picture of the product to show the condition of the
product. Also mention the reason for refund in the mail. In case of a valid reason and
satisfactory product condition, it will be approved by the company.
• Once approved, you will be asked to courier the product to our warehouse, if you received the
product through courier, and if you/ your representative collected the product from any of our
showrooms, you will have to send the product to the showroom, so that it can be checked
physically. If the condition of the product is not found good, and the product is not in a sellable
condition, or the product is not same as mentioned in the bill, the refund for that product will
be rejected. Once all this is found ok, the refund will be approved. Once approved, the
company will require your payment detail, a photo of your cancelled cheque via mail. Once all
formalities for refund are completed, it will take 30 days to process and credit refund to your
account.
• If the payment is made using card (Debit/ credit card) in online transaction/ showroom card
swipe, the card transaction charges (2-3%, depending on the card) will be deducted.
• If the bill is already generated, then the GST amount will be deducted and only the Net amount
will be refunded.