Conduct Policy
CODE OF ETHICS AND CONDUCTS
1. INTRODUCTION:
● 1.1 True Lead Generation Private Limited has formulated a Code of Ethics (‘Code’) and Rules of
Conduct (‘Rules’) to ensure that all True Lead Independent Business Owner maintain the
highest standards while conducting their True Leadbusiness. The True Lead Independent
Business Owner’s Code of Ethics and Rules of Conduct will act as a guiding principle to
ensure that Independent Business Owners behave in a manner that is in line with the
internal values and principles of True Lead matching with the prevailing legal and regulatory
requirements
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1.1 Each Independent Business Owner is mandatorily required to adhere to the Code of
Ethics and Conduct of True Lead, including its amendments, if any, from time to time.
2. THE DEFINITIONS OF THE TERMS USED IN SECTIONS BELOW
● 2.1 For the purpose of Code of Ethics and Rules of Conduct shall include following:
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2.1.1 The Terms and Conditions forming part of the Direct Seller Application;
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2.1.2 The Company’s Business Plan and Business Manual;
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2.1.3 The Code of Ethics and Rules of Conduct for Independent Distributors;
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2.1.4 The Terms and Conditions for Independent Distributors;
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2.1.5 30 days’ Return and Refund Policy of the Company;
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2.1.6 The Return to Origin Policy;
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2.1.7 The Independent Business Owners’ License Transfer Policy;
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2.1.8 Guidelines issued by the Ministry of Consumer Affairs, Food and Public Distribution,
and prevailing provisions of applicable statutes, Acts and Rules published by Central / State
Government.
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2.2 For the purposes of this document, a True Lead Independent Business Owners includes any
Fashion Consultant irrespective of whether such an individual has successfully reached
higher levels such as Franchisee, Baron or above.
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2.3 A Personal Home Page (PHP) shall refer to a website that has been designed issued and
hosted by True Lead for the benefit of a True Lead Independent Business Owners.
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2.2. ´In this document, “True Lead” or the “Company” refers to True Lead Generation Marketing
Private Limited, entity with which Independent Business Owners have been registered.
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2.4 The Line of Sponsorship refers to True Lead Independent Business Owner and his or her
sponsor and so on. The Line of Sponsorship ends with True Lead.
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2.5 “True Lead Literature” means the Business Plan, the Independent Business Owners’
Manual, the Direct Seller Contract, Codes and Rules, Application Form, Published Materials,
the Product Catalogues, The True Lead Brochure, True Lead Orientation Literature, the
Newsletter, Policies or any other information printed or published on the official True Lead
website.
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2.6 “Sponsor” shall refer to the person introducing a new person to True Lead who may or may
not eventually work as an Independent Business Owner with True Lead.
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3. TERMINATION
● 3.1 In case of breach of the terms of the contract executed by the Independent Business Owner
read with applicable policies of the Company, the distributorship of Independent Business
Owner shall be terminated by the Company.
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2. If an Independent Business Owner provides false information on the Direct Seller’s Application
form or if there is any violation of any Rules and / or the Code or breach the terms of
Direct Seller Contract, the Company reserves right to terminate distributorship of the
concerned True Lead Independent Business Owner with immediate effect.
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3.2 Once, the distributorship is terminated, True Lead Independent Business Owner will lose all
rights and benefits accompanying with True Lead distributorship as well as their sales
network team. In order to ensure that all True Lead Independent Business Owners conduct
their respective True LeadBusiness in compliance of internal values, its principles and to
maintain highest standards of business, True Lead has formulated various important policies
and documents including this code of conduct and rules.
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3.3 The distributorship shall also be liable for termination in case any Independent Business
Owner (irrespective of any rank) is placing complete order cancellation with the
Company within 30 days from the purchase and seeking refund in his / her bank account
instead of coupon credit. It shall indicate that the Independent Business Owner is no more
willing to carry out business with the Company. In such cases, the order of such
Independent Business Owners will be cancelled and they shall be provided the refund of
the eligible amount subject to adjustment of all business incentives and benefits earned
/ accumulated / paid as result of the said order or subsequent orders either placed by
them or their sales network team, directly to their bank account / credit card / debit card
used at the time of placing the order.
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3.3 All True Lead Independent Business Owners are required to comply with the laws,
regulations and enactments of the Government even if such laws, regulations, and
enactments are not explicitly referred to in these Rules and Code of True Lead.
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3.4 The True Lead Independent Business Owners are advised to regularly visit the website of
the Company for more details on the update of all the policies of the Company from time to
time. The Company reserves its right to amend and modify existing policies from time to
time at its sole discretion.
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4. DECLARATION BY A True Lead Independent BUSINESS OWNER:
● 4.1 I will follow the Rules and Code as they are laid down in this official True Lead Code of
Ethics and Conduct and in other True Lead literature.
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4.2 As a True Lead Independent Business Owner, I shall respect everyone with whom I do
business with in the same manner in which I expect to be respected.
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4.3 I shall provide true, correct, and relevant information of True Lead products, True
Leadbusiness opportunities and the benefits to my customers and prospective Independent
Business Owners in an honest and truthful manner. Whether communicated verbally or in
writing, I shall truthfully give presentation related to True Lead products and to the business
opportunity as it is presented in the official True Lead literature.
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4.4 When dealing with customers of True Lead products, I shall be courteous and prompt in
servicing and taking orders. I will also handle complaints in a similarly courteous and prompt
manner. If customers ask for a replacement of products, I shall handle the replacement
procedure as it is outlined in official True Lead literature including Return and Refund Policy.
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4.5 I shall carry out the various prescribed responsibilities of a True Lead Independent Business
Owner and those of a Fashion Consultant, Franchisee, Baron, Count or those higher up (once
I reach such levels of responsibility) as they have been laid out in the official True Lead
literature.
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4.6 I shall conduct myself only with the highest standards of honesty, integrity, and
responsibility.
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4.7 I shall not use True Lead sales network to market products not acquired from True Lead. I
shall adhere to the Direct-to-Consumer method of distribution. I shall not sell True Lead
products in unauthorized manner.
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4.8 I shall abide by the law and the regulations of India and /or any other country in which I
conduct my True Leadbusiness.
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4.9 As a True Lead Independent Business Owner, I shall, at all times, work towards enhancing
demand for and promotion of sales of True Lead products.
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4.10 In my capacity as a True Lead Independent Business Owner, I shall only sell to end users. As
a True Lead Independent Business Owner, I shall ensure the best possible customer
experience to my customers. I understand that True Lead is a direct selling company and
that the marketing / business plans of True Lead and the success of the Company
depend on Independent Business Owners personally selling products to customers. For
the reasons stated above, I agree to present and sell Company’s products using only
direct to consumer methods such as online or offline selling, and not by any other method
without prior written approval from the Company.
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4.11 I shall not sell promotional or complimentary material provided by True Lead.
4.12 All orders placed by me to True Lead are subject to acceptance by True Lead. True Lead
reserves right to cancel, at any stage, an order that is placed by a True Lead
Independent Business Owners. As an Independent Business Owner I shall always accept all
such orders placed by me and honor the Return to Origin Policy of the Company.
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4.13 As an Independent Business Owner, I shall not raise any debt or create an obligation on
behalf of True Lead.
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4.14 As an Independent Business Owner, I agree to comply with and accept the terms of the
Direct Seller Application Form and submitted my true and correct documents with the
Company. It is also understood by me that the Success Plan is
comprised of an integral part of an agreement and may also be revised from time to
time. I shall honor the terms and conditions of Direct Seller Contract executed by me with
the Company.
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4.15 I understand that True Lead neither gives any commission nor benefit of any kind for
sponsoring an individual. Each Independent Business Owner who qualifies under the rules
of True Lead application and verification process shall be presented with a discount based
only on the volume of purchases they make each month from True Lead.
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4.16 I understand that discounts offered to Independent Business Owners shall be accorded for
and calculated for purchases during a calendar month at the end of each month. True Lead
reserves the right to withhold the trade discount that is payable to an Independent
Business Owner in case there is any outstanding balance in his/her group that is in excess
of the period beyond the credit period or if True Lead suspects that payment will not be
received against the sales made during a period or for any other reason based on True
Lead’s sole discretion and judgement. True Lead may additionally forfeit a trade discount at
the sole discretion and judgment of True Lead.
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4.17 In case the amount due to Independent Business Owners is less than the amount that True
Lead specifies as the minimum from time to time. In such a case, True Lead is authorized to
credit / accumulate such sums towards any future purchase to be made by me.
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4.17 As an Independent Business Owner, I shall be bound to the valuations of all transactions as
they are stated in the documents issued by True Lead at the end of each month or
otherwise.
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4.18 As an Independent Business Owner, I agree to payment through Electronic Clearance
Service (ECS) that has been introduced by the RBI. I also agree that if there are any changes
in the details of my bank account it will be intimated by me to True Leading a timely
manner. In case the trade discount payment is delayed by factors beyond the control of True
Lead shall not hold True Lead responsible.
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4.18 I as an Independent Business Owner agree to furnish my Permanent Account Number (PAN)
and my address proof AADHAR along with valid bank account proof, at time of my
enrollment and as and also later on whenever the same is requested by True Lead. I agree to
accept a consolidated TDS certificate towards tax deducted at source for the period or year
ending on 31st March, every year. As an Independent Business Owner, I also authorize True
Lead to deduct TDS as per the Income Tax Act. I further agree that True Lead maydeduct and
tax at a higher rate, as may be applicable from time to time, in case I have not provided a
PAN card.
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4.19 As an Independent Business Owner, I will transfer all information related to the business
plan, operations of the Company, terms and conditions, Rules, regulations and Code of
Ethics of True Leadto a new Independent Business Owners ,
who has been introduced / sponsored by me or to me, as the case may be and I will
ensure that the new Independent Business Owners has understood the same.
to receive commercial communications from True Leadby email and/or text message on my
registered email Id and/or mobile number irrespective of my registration with DND
registery.
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4.20 I undertook to personally update / keep on updating and transfer all information to my team
members and others as well, about True Lead’s business activities, policies and
compensation plans as they have been provided in the business plan and will ensure that
such persons agree to these as the basis of joining True Leadas Fashion Consultant.
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4.19 I further confirm that as a True Lead Independent Business Owners, I cannot charge
any training fees from individuals sponsored by me.”
5. DISTRIBUTORSHIP WITH TRUE LEAD
● 5.1 To become a True Lead Independent Business Owner, a candidate should be sponsored by an
existing True Lead Independent Business Owner.
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5.2 Only an individual is allowed to become True Lead’s Independent Business Owner.
True Leadreserves the right to refuse to grant distributorship to any individual without assigning
any reason.
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5.3 Applicant must be of the legal age i.e. 18 years to become a True Lead Independent Business
Owner.
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5.4 Former True Lead Independent Business Owner may apply for re-registration for
distributorship after one year from the date of surrendering their distributorship with the
Company.
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5.5 Applicant shall disclose in the application form, if required, that the applicant had been a
True Lead Independent Business Owner of the Company in the past.
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5.6 A True Lead Independent Business Owner may immediately apply to become a Independent
Business Owner again without mentioning that he or she had been a member earlier in case
he or she has been inactive for 24 months following termination of membership.
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5.7 True Leadreserves the right to suspend the distributorship of any Independent Business
Owner for up to a period of 12 months or indefinitely with immediate effect if it is found
that Independent Business Owner has been in violation of True LeadRules and Conduct.
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5.8 A True Lead Independent Business Owner shall disclose his/her conflict of interest as and
when arise.
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5.9 Please refer the website of the Company for more details.
6. THE DETAILS OF MAINTAINING LINES OF SPONSORSHIP AND LICENSE TRANSFER
● 6.1 True LeadFashion Consultants are not allowed to re-register under a different line of
sponsorship. However, if an Independent Business Owner has violated Company’s Rules, all of
their accounts pertaining to True Leadshall be frozen and any accumulated benefits will be
forfeited with a right to recover the business incentive already paid to such Independent
Business Owner.
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6.2 True Lead Independent Business Owners can’t transfer the distributorship (FCID) with
anyone else unless authorized by the Company in writing by imposing such terms or
conditions as it may think necessary. However, such distributorship may be transferred in
case of death of the Independent Business Owner to their nominee, registered by them
with the Company subject to compliance of the terms and conditions of ‘License Transfer
Policy’ of the Company.
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6.3 Such transfer shall only be permitted once per FCID i.e. the same FCID shall never be
transferred again by the nominee of the deceased Independent Business Owner in favor
of anyone else.
7. RESPONSIBILITIES OF AN INDEPENDENT BUSINESS OWNER
● 7.1 True Lead Independent Business Owners shall not use True Leadnetwork to market
products that are not acquired from True Lead.
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7.2 A True Lead Independent Business Owner shall not solicit or pursued to change his
/her line of sponsorship from the network of another True LeadFashion Consultant.
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7.3 True Leadprovides only a business opportunity to its Independent Business Owners . True
LeadFashion Consultants neither represent or portray themselves as director, promoter,
employees, of the Company nor shall invite or provide employment, job, fixed salary or
other accommodation, for and on behalf of the Company. When such Independent
Business Owners present True Leadbusiness opportunity to others they must clearly state
their identity with sufficient proofs, nature of their relationship with True Lead.
Independent Business Owners must state the
independent character of their business and make known the fact that no
employment with True Leadexists.
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7.4 A True Lead Independent Business Owner has no authority to bind or assume an obligation
on behalf of True Lead. Independent Business Owners shall indemnify True Leadwith respect
to costs or damages brought about by non-compliance of Rules / Code or any other
provisions of the laws, rules, regulation, notifications, guidelines made in this behalf and
amended from time to time.
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7.5 True Leaddoes not impose any conditions for any minimum purchases, whether in quantities
or in value, for its Independent Business Owners . Similarly, a True Lead Independent
Business Owner shall not compel or force others to order through him/her or order any
minimum quantities or maintain a stock of products.
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7.6 All True Lead Independent Business Owners may order any quantity of goods directly
from True Lead, but handling and courier fees may vary depending on the size of the order.
It is up to the individual True Lead Independent Business Owners’ judgment to determine if
he/she should keep any stock or not. Independent Business Owners shall buy products
depending upon their consumption requirements or selling pattern and in such quantity or
of such value that can be foreseen to be sold to consumers or consumed within a reasonable
period of time.
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7.7 A True Lead Independent Business Owner shall not place orders in the name of another True
Lead Independent Business Owners . True Lead Independent Business Owners shall comply
with all laws, rules & regulations and codes of ethics applying to the operation of their
distributorship, including any tax laws and regulations regarding tax registration, payment of
GST and filing of income tax. True Lead Independent Business Owners shall not engage in any
activity which may bring either them or True Leadinto disrepute.
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7.8 From the initial contact with a prospective consumer, True Lead Independent Business
Owner shall identify herself/himself and explain the purpose of her/his approaching a
prospective customer or the purpose of the occasion. True Lead Independent Business Owner
shall ensure full transparency of her/his identity as a True Lead Independent Business Owner
in any related communication, whether by email, a website, social media page etc. The
Independent Business Owner must present his/her name and his/her contact information as
well provide information that the sender is not a True Leadofficial representative. The word
“Independent” shall always be added before True Lead“Fashion Consultant or any such
higher ranks” on any identity representations such as e-mail signatures, business cards,
a website, a social media page and the like.
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7.9 The information which a True Lead Independent Business Owner provides to the consumer
shall be provided in a clear and comprehensible manner with due regard to the
principles of good faith in commercial transactions and in the principles governing the
protection of minors who are unable to give their consent.
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7.10 True Lead Independent Business Owner shall not abuse the trust of individual consumers,
shall respect the lack of commercial experience of consumers, if any, and shall not exploit a
consumer’s age, illness, mental or physical infirmity, credulity, lack of understanding or lack
of an understanding of language.
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7.11 True Lead Independent Business Owner shall discontinue a demonstration or sales
presentation on the request of the consumer. If the Independent Business Owner has given a
presentation to a prospect fairly it is possible that the prospect shall wish to commence a
relationship with True Lead Independent Business Owner in the future.
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7.12 The Independent Business Owner must also take appropriate steps to ensure the protection
of private information provided by actual or prospective consumers. True Lead Independent
Business Owner must ensure that personal telephone or electronic contact is made in a
reasonable manner and during reasonable hours to avoid intrusiveness.
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7.13 A True Lead Independent Business Owner shall never be involved in interviews regarding, or
referring to True Leadwith any media, whether by television, internet, radio, magazines etc.
Nor may they utilize any advertising media (including viral advertising as SMS, internet etc.)
for the purposes of marketing of their True Leadbusiness without True Lead’s prior written
consent.
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7.14 True Lead Independent Business Owners shall not be involved in social media dialogues
which misrepresent or give incorrect or misleading information about True Lead, its
products or services, or which may lead True Leadto suffer a loss of
reputation.
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7.15 True Lead Independent Business Owners shall not use misleading, deceptive and/or
unfair trade practices including but not limited to unfair recruiting practices,
misrepresentation of actual or potential sales or earnings, exaggerating the business
opportunity, and overstating advantages of direct selling to any prospective direct
seller when interacting with prospective direct sellers.
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7.16 True Lead Independent Business Owners shall not present as fact, representations to a
prospective direct seller that cannot be verified or make promises that cannot be fulfilled.
Any such misleading or false commitments shall be individual liability of the Independent
Business Owners and the Company shall upon receipt of complaint, terminate their
distributorship.
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7.17 True Lead Independent Business Owners shall not knowingly make, omit, engage, or
cause, or permit to be made, any representation relating to the direct selling operation,
including the compensation system and the agreement between True Leadand himself or
herself that is false and/or misleading.
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7.18 True Lead Independent Business Owner shall not demand or encourage direct sellers
sponsored by the first mentioned direct seller to purchase True Leadproducts in
unreasonably large amounts.
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7.19 True Lead Independent Business Owner shall not provide any True LeadLiterature and/or
not provide collateral issued by True Lead, to a prospective and/or existing direct seller or
float any venture that has not been approved by True Lead.
8. ADDITIONAL RULES AND POLICIES INDEPENDENT BUSINESS OWNER MUST FOLLOW
● 8.1 There are no exclusive territories or franchises (With the term “Franchises” used here not
pertaining to True Leadrank of the same name and shall have no legal parlance) available
under True Leadpolicy. No True Lead Independent Business Owner has the authority to
grant, sell, assign or transfer such a territory or franchise (With the term “Franchises” used
here not pertaining to True Leadrank of the same name). Every True Lead Independent
Business Owner is free to conduct his/her business in any area of the country in legal
manner.
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8.2 True Lead Independent Business Owner must respect that True Leadpresently operates only
in one market, and not in all countries worldwide. True Leadstrictly observes its obligations
related to product safety, product registration, and other rules that may apply to trade in
India. True Leadbears no responsibility for any damage, disputes or claims arising from or
related to cross-border trade conducted by True Lead Independent Business Owners in
any country outside the
market in which True Leadoperates. Thus True Leadwill hold True Lead Independent
Business Owner fully liable for such actions.
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8.3 A True Lead Independent Business Owner is independent from True Lead. The only title
which may be used on business cards, other printed materials or in email communication is
“Independent Business Owner” or “Independent Fashion Consultant” or “True Lead
Independent Fashion Consultant”.
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8.4 Promotional materials, True Lead’s Independent Business Owners’ Personal Home Pages and
any social media applications, e.g. on Facebook, Instagram, WhatsApp, provided by True
Leadcan be used as specified without further approval. It is understood that True Lead
Independent Business Owners cannot register or host any website, social page or
homepage with the domain name or with the intellectual property right, trade name that
includes the word “True Lead”, “True lead” or any of its brand ames. True Lead
Independent Business Owners can drive traffic to official True Leadwebsites, blogs, walls
and like. Non-compliance of this clause may lead immediate suspension / termination of
distributorship.
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8.5 True Leadreserves the right to pre-approve the material that will be published.
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8.6 True Leadtrademarks, logos, and brand names are the intellectual property of True Leadand
shall not be used by a True Lead Independent Business Owner as printed materials nor
may they be published on the Internet without prior written consent from True Lead. If such
consent is obtained, trademarks and logos must be used exactly as stated in True
Leadguidelines.
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8.7 No True Lead Independent Business Owner may produce or procure from any source other
than from True Leadany item upon which the trademarks or logos are printed or displayed
unless specific prior permission is obtained from True Lead.
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8.8 All True Leadprinted material, videos, photographs, designs are protected by copyright and
should not be reproduced in whole or in part by anyone, either in printed materials or
published on the Internet or any other medium, without prior written approval from True
Lead. When copyrighted material is legitimately used it is mandatory that reference to
True Leadcopyright is made in a visible and unambiguous way.
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8.9 No True Lead Independent Business Owner shall sell to, sell in, demonstrate or display True
Leadproducts in any retail outlet, without prior written approval from True Lead. The
contents of True Leadwebsites such as text, graphics, photographs, designs, and
programming are copyright protected and may not be utilized for any commercial use
without prior written approval from True Lead.
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8.10 Spamming (the abuse of electronic messaging systems to indiscriminately send
unsolicited bulk messages) is strictly prohibited. A True Lead Independent Business Owner
is advised to limit the number of promotional emails sent to end-customers so as not to
cause disturbance to the receiver. It is re-iterated that such messages, if any, cannot be sent
on behalf of True Leadand therefore full responsibility for the contents lies with Independent
Business Owner.
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8.11 Under no circumstances is any person authorized to repackage or alter the packaging or
labeling of True Leadproducts. True Leadproducts are only to be sold in their original
packaging.
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8.12 True Leadreserves the right to deduct, at any time, any overdue invoices from any
Performance Discount or Bonus due for payment to True Lead Independent Business
Owners .
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8.13 True Leadhas the right to change its prices and its range without prior notice. True Leadwill
not give a performance discount, bonus or any other compensation for any losses suffered
due to a change in price, a change in the range, or if products are out of stock. Upon
termination of an Independent Business Owners’ relationship with True Lead, True
Leadagrees to repurchase products from the Fashion Consultant, except if the agreed terms
have not been violated and such return is qualified under the Return and Refund (Buy-back)
Policy of the Company. All of the following conditions must be met for refund:
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● Returns must be made within 30 days from date of Invoice.
● Amount will be refunded as per Return and Refund policy after deduction of any
performance discount or bonus paid to the Sales network team.
● Items returned must be currently marketable and in saleable condition with live status
in True Leadinventory.
● Other conditions as stipulated in 30 days return and refund policy, return to origin policy of
the Company.
For the purposes of this clause, currently, marketable True Leadinventory means any products
that:
have not been used, opened or tampered with in any way. Product is in
marketable and saleable conditions.
are still marketed by True Leadon its website.
● If a True Lead Independent Business Owner is in any way is involved, illegally or otherwise,
in any dispute or activity that may involve or negatively affect True Lead
or its reputation, such an True Lead Independent Business Owner should
immediately inform True Lead.
● True Leadreserves the right to expand or revise True LeadBusiness Plan, qualification
criteria, or the Code and Rules at its sole discretion. Independent Business Owners shall
must visit the website of the Company regularly to update
themselves.
9. RIGHTS AND RESPONSIBILITIES OF THOSE AT HIGHER LEVELS
● In addition to the general rules above, which apply to all True Lead Independent Business
Owners , the following rules apply specifically to those who are higher up, such as Marquis and
above, in True Leaddistributors hierarchy.
Violation of any of these special rules will result in immediate loss of status and of any
underlying privileges - including any related compensation and benefits - and may even
result in termination of True Leaddistributorship.
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2.1 As a high ranking Marquis working with True Lead, you not represent or be a member /
distributor of any other direct selling company;
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2.2 The spouse of a Marquis who is also a representative, distributor or member of any other
direct selling company is not allowed to participate in any True Leadmeeting or event. The
activities of such a spouse must be kept separate from the Marquis’s activities related to
True Lead. Those of the designation of Marquis and above working with True Leadare
required to intimate True Leadin case his/her spouse is a representative / distributorship of
any other direct selling company to avoid conflict of interest.Individuals who are Marquis
or above must agree to comply with any additional rules or instructions which are
communicated from time to time by True Lead.
3. COMPLAINT HANDLING PROCEDURE
● 3.1 True Lead has a dynamic system for handling any complaints and for which True
Leadhas established a Customer Care team and Grievance Redressal Committee. All
complaints that are related to True Leadproducts should be directed to True LeadCustomer
Services.
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3.2 True Leadhas also a compliance monitoring mechanism for handling complaints that are
related to breach of terms, Rules, and Code. Such complaints are handled by a Grievance
Redressal Team that is headed by designated officers of the Company. Details are also
available on the website of the Company.
4. COMMUNICATION OF GUIDELINES FOR INDEPENDENT BUSINESS OWNERS
● 4.1 When approaching a Customer or a Potential Prospective Independent Business Owner,
ensure the Following:
● Truthfully identify yourself and explain the purpose of your solicitation, the identity
of True Lead, and the nature of True Leadproducts.
● Answer all questions truthfully and in a fair and understandable manner.
● Refer your contact to visit True Leadwebsite where he or she may read more about the
products and specifically draw your customer or potential to True Leadcomplaint
handling procedures.
● Offer True Leadcustomers a complete explanation and demonstration of True
Leadfashionwear, share the accurate price list of products, a correct explanation of the
terms of payment, and an accurate explanation of the terms of guarantee as well.
● Respect the privacy and other personal constrains an individual may be under (e.g. time, place,
physical condition)
● While giving a presentation, a prospective customer may ask you to discontinue and you
should respect their actions and do so. Keep in mind that many such prospective customers
may change their mind in the future and ask to learn more
about the business opportunity you had tried to present.
Inform every customer about his or her right to return a product and their right to receive a
refund.
● At the time of sale, provide the following Information
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a. Your name, address, enrollment number or registration numbers, proof of identity and
telephone number of True Lead and details about True Lead.
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B. You must provide a description of the goods and services to be supplied.
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C. You must explain about the companies returns policy to the customer in detail before any
transaction and also explain to the customer about the product's warranty and about the
replacement procedure in case a product is found to be defective.
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D. A customer must be provided with the date the order was placed, the expected date of
delivery, the total amount the customer must pay, and the bill and receipt.
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E. be provided with information about their right to cancel an order and their right to return a
product that is in a saleable condition. They must also be provided with information about
how they may avail a full refund on the sum of money they have paid should they decide to
return a product
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F. The Company shall provide replacement or refund as per the choice of the Independent
Business Owner subject to the ‘30 day’s Return and Refund Policy’ as applicable from
time to time.
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Important Points on 30 days’ Return and Refund Policy:
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i. Orders can be replaced or cancelled within 30 days from the date of purchase subject to the
provisions of ‘Return and Refund policy’ of the Company. In such case, True Leadshall issue
coupon of the value of product which can be used by the Independent Business Owner for all
subsequent purchases from True Leadas per its validity. However, any purchase done
through such coupons shall not be eligible for any kind of business incentives.
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(ii) In case the Independent Business Owner is desirous of cancel the ordered product and
request for complete refund of the amount paid directly to the bank account / credit card /
debit card/ wallet, used by him / her at the time of placing the order, True Leadshall take
the request and cancel such order. In such case, the eligible amount of refund shall be
transferred by the Company to the Independent Business Owner directly to the bank
account / credit card / debit card / wallet, used by them at the time of placing the order,
after deduction of business incentives / group incentives (including TDS) earned /
accumulated / paid by True Leadon the cancelled order alongwith all subsequent orders
made on or after the date of cancelled order, either placed by the Independent Business
Owner or their sales network team
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(iii) If the amount of business incentive / group incentive already earned / paid to the
Independent Business Owner is more than the amount of refund requested by him
/ her towards cancelled product, no refund will be given in such case as the Independent
Business Owner has already received the amount more than / equal to the amount of
refund requested. In such case, True Lead may at its sole discretion reserves absolute
right to recover such additional amount from the Independent Business Owner. This is
necessary to eliminate exploitation of the business plan by misutlizing the provisions of
refund facility provided by True Lead.
●
G. Details about the complaint redressal mechanism must be provided to a new customer.
●
4.2 You must always feel free to remind your customers that True Lead is a reputable direct
selling company that focuses on innovative fashion products. True Lead offers customers
quality products and with an opportunity to build a business. True Leadbusiness opportunity
provides an independent, flexible and fun way to improve one’s financial position while
enhancing one’s abilities and gaining greater self- esteem.
5. WHEN APPROACHING A CUSTOMER / POTENTIAL PROSPECTIVE True Lead Independent
BUSINESS OWNER SHALL NOT:
● 5.1 Push a customer to buy or join. You must understand that it's Ok if a customer does not
wish to buy a product or take advantage of the business opportunity presented. If you have
made an impression of professionalism and have treated them fairly they may still be
interested at a later date.
●
`
5.2 Overstate the features of the product. You must fairly and honestly present your
experience using a product. You should refer to the product as it is displayed online or
in a True Lead brochure or to other information that has been provided by True Lead when
explaining the business opportunity to a potential member.
●
5.3 Overstate any Facts About:
● The characteristics of True Lead products;
● The Income opportunity True Lead offers (in terms of the time that needs to be devoted or
the ease with which higher levels may be reached. You must not
exaggerate the earning potential from the sale of True Lead products. Remember, Success
with True Lead depends upon the time and effort one is willing to put into
the business);
● Do not overstate the success you attained since you began working with True Lead.
●
●
5.4 Lie, be aggressive, or intrusive and disrespectful
5.5 Hesitate to let your contact know if you do not have the answer to his or her question. In
such a situation you must contact True Lead Sales Support Team and learn the correct
answer to the prospects question. Once you know the answer, you should intimate the
correct answer to the prospective.
●
5.6 Use improperly or without consent the personal data from customers, other True Lead
Fashion Consultants, or potential True Lead members.
7. WHAT ACTIONS INDEPENDENT BUSINESS OWNER MAY CARRY OUT
ONLINE
7.1 Background
● This policy serves to clarify how True Lead Independent Business Owners can shape their
presence on the internet without interfering with True Lead brand building activities or by
breaching copyright related laws, rules, and agreements.
7.2 General
● A. True Lead offers its Independent Business Owners the possibility to create Consultant Personal
Homepages (PHP) and offers other centrally provided tools to sell and promote True Lead
products and business opportunities on the internet. The applications mentioned are the
only approved digital tools by which an Independent Business Owner can offer products
for sale or for display. The applications mentioned are also the only approved digital tool on
which Fashion Consultants may display logo types that are rightfully owned by True Lead.
●
B. Independent Business Owners are allowed to host websites on which they discuss True Lead,
its products, and its business opportunity as long as it is clearly stated
that the sites on which such actions are performed are not official True Lead sites. At all
times it must be transparent on such sites who is the host of the website and relevant
contact information must be visible on such sites as well.
●
C. The Independent Business Owner who is host of such a website must communicate in his
or her own words and should only quote True Lead texts by referring clearly to the
source from the official True Lead site or materials.
●
D. An Independent Business Owner shall not build an e-commerce site on which True Lead
products are sold. Fashion Consultants should also not conduct e- commerce outside True
Lead approved applications.
7.3 Domain Name
● Independent Business Owners or any third parties are prohibited from registering domain names
that contain the word True Lead, True lead, Ifazone, Mr. Huffman, Earthy Scent, Another Bad
Generation (ABG), Kuefit, Solasta Shoes, TLG or any other intellectual Property of the
Company introduced in future. An Independent Business Owner shall also not register a
social media page with a name and image that may mislead a consumer to believe that the
page is an official True Lead page or group.
●
13.1.1 A social media group name and image should clearly state that it is operated by an
individual, e.g. “Rahul True LeadTeam” and must display “Rahul’s” own image.
●
13.1.2 A social media page shall not be named e.g. “True Lead Chandigarh” and the like, with an
official True Lead Logo, or True Lead images
7.4 Disclaimer
● Independent Business Owners who host their own websites on which they refer to themselves as
a part of True Lead should ensure that they publish on their website that they are either an
●
A. Independent Business Owners
●
B. Independent Fashion Sales Consultants for True Lead.
●
C. Independent True Lead Fashion Consultants
Such information should be published clearly at the inception of the web page as well as in a
disclaimer that is visible on all the pages of the website. The Independent
Business Owners name and contact information should be visible on the website or in
the account information section in the case of a social media page.
7.5 Content and Reference to True Lead
● It is forbidden for an Independent Business Owner to copy content and other materials from the
official True Lead website and to publish it under his or her own name. However, if an
Independent Business Owner links official True Lead content to his or her own site this
should be stated clearly on the Fashion Consultant's site.
7.6 Images
● An Independent Business Owner shall not use images from an official True Lead site and publish
the same on his or her own site. All images on the official True Lead sites are copyright
protected and True Lead has acquired the rights to use such images. Such acquired rights do
not extend to True Lead Independent Business Owners.
However
● A. Moving images or videos may be used through a sharing function if and when such a
function is available. The sharing function provides an automatic reference to the
source site.
●
B. Images of models or persons. May also be used through a sharing function if and when
such a sharing function is made available. The sharing function provides an automatic
reference to the source site.
●
C. Images of True Lead products may be used with or without a sharing function as long as the
source site is mentioned in a visible and unambiguous way.
Claims or disputes from a third party relating to operation of such websites by True Lead
Independent Business Owner, if any, addressed to True Lead shall be transferred to
concerned True Lead Independent Business Owners who shall be sole responsible for
indemnifying the Company against losses, claims, damages, fees etc.
7.7 True Lead and Other Brand Logos
● True Lead and its Brands’ logo may be used in the formats as it is found on official True Lead
websites for the permitted purposes which shall not cause and constitute infringement of
True Lead legal rights. It is prohibited to alter or animate the logo and it can only be used in
the footer or header of a page or in Email signatures but only in its original format.
7.8 Search Engine Marketing
mn n
● An Independent Business Owner shall not use images from an official True Lead site and publish
the same on his or her own site. All images on the official True Lead sites are copyright
protected and True Lead has acquired the rights to use such images. Such acquired rights do
not extend to True Lead Independent Business Owners.
13.6 Social Media Sharing
● True Lead encourages its Independent Business Owners to have an online presence on blogs and
social media sites. The Independent Business Owners are encouraged to write on blogs and
to leave comments on True Lead products wherever appropriate. However, they must
adhere to the Code of Ethics mentioned in the True Lead Code of Ethics and Conduct
section. True Lead encourages Independent Business Owners to use the sharing functions as
and when they are provided by True Leading order to accurately secure and display
information.
5. JURISDICTION
● 5.1 Any dispute or difference arise on account of any matter under this Policy or in relation to
interpretation of the provisions of this Policy shall be governed by the provisions of Indian laws and
Gurugram court shall have the exclusive jurisdiction to entertain the same.
●
5.2 The original English version of this Policy may be translated into other languages. The translated
version is a courtesy and office translation only and no rights can be derived from the translated
version. In the event of a dispute about the contents or interpretation of these terms and conditions
or inconsistency or discrepancy between the English version and any other language version of these
Terms & Conditions, the English language version to the extent permitted by law shall apply, prevail
and be conclusive.