Return And Replacement Policies :-
● True Lead Generation Marketing Pvt. Ltd. (“Company / We”) would like to thank you for being associated and
shopping with us at our website tlgeneration.com. mobile and tablet applications (hereinafter referred to as the
(“Platforms").
● We believe in providing effective and efficient consumer experience to our Independent Distributors (“You/you”).
● We are striving to make every purchase special by delivering the same on time and provide consumer friendly
after sale services. To make our independent distributors happier, we have 30 days’ ‘Return and Refund Policy’
in place which is available throughout our Platforms.
● On the other side, we are compelled to experience misutlization of resources in conducting reverse logistics due
to several reasons solely attributable to the conduct of Independent Distributors. This Policy describes the
prevailing conditions in respect of all undelivered consignments and issue of coupons corresponding to said
orders.
● Please note, any / all claims against undelivered consignments and corresponding refunds shall be dealt strictly
according to the provisions this Return to Origin Policy (“Policy”).
1. APPLICABILITY:
1.1. The Independent Distributor are expected to make themselves available for the delivery and accept all
deliveries of the products ordered by them. This Policy will be applicable where:
● Your user name along with Your password,
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(b) The courier partner fails to reach out to the consignee due to incomplete address or wrong contact
details;
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(c) The courier partner fails to deliver the consignment as per Clause 2.3;
(d) The Company fails to connect with the purchaser on the contact numbers given by them in its
efforts to deliver the consignment.
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1.2. You are requested to peruse and understand the terms of this Policy. If you do not agree to the terms
contained in this Policy, then you are advised to leave forthwith and stop using the Platforms.
2. PROCESS FLOW
● 2.1 The terms contained in this Policy shall be accepted without modification and you agree to be bound by
the terms contained herein before initiating any purchase of Product(s) on the Platforms.
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2.2 Upon placing order and once the product is dispatched from our assigned warehouse, it will take
approximately 7-10 business days depending on the delivery location.
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2.3 Our courier partners will ensure to attempt at least 3 times to make successful delivery for your
consignment. All 3 attempts for delivery will be made within 10 days of reaching courier hub.
●2.4 In case of non-delivery due to any reason whatsoever, you will be communicated via Calls, email and
SMS on the contact details used by you at the time of placing the order with the Company.●2.5 Even after making the aforesaid efforts, the courier partners fail to deliver the consignment to you, it will
become eligible for Return to Origin (RTO) and the courier partner will return the undelivered
consignment to our assigned warehouse.
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2.6 The Company shall not entertain any request for re-ship the same order once the consignment become
eligible for RTO and the said order shall automatically be cancelled. Thereafter, the Independent
Distributor may order the products as per their choice which are available on the Platform at the time of
re-ordering by using the Coupon issued to them.
3. CONSEQUENCES OF RTO
● 3.1 After final 3 rd attempt from courier partner if the shipment still remains undelivered, you will be issued a
coupon equivalent to the amount paid towards the order less amount of freight, if any. You will receive
information on credit of Coupons on your ‘email ID and mobile number’, registered with us. Please note,
freight charges will be extra and non-refundable.
●
3.2 The coupon will be available in your Admin panel which you may use in your subsequent shopping
throughout our Platforms. However, no business incentives shall be payable on subsequent purchases
made on the Platforms using the Coupons issued to you against such RTO orders.
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3.3 In case of more than one RTO case against any specific independent distributor, their account shall
become ineligible for further business incentives at the sole discretion of the Company.
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3.4 The Coupon can be used multiple times until any amount remains therein and shall be valid for One year
from the date of issue or such other time period as may be communicated by the Company. However,
such coupon can’t be clubbed with any other payment mode. Freight charges will be applicable on
subsequent orders and shall not be refundable.
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3.5 Any further shopping of the products using the Coupons issued to the distributor if again returned due to
the reasons explained under clause 1, the same process as stated in clause 2 will be followed. Any amount
paid towards freight shall not be eligible for coupon credit.
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3.6 You may also raise request for refund of your amount against the shipment returned, if you raise refund
request with the Customer Care within 30 days from the date of purchase. In such case, the coupon
will be cancelled, FCID will be blocked for future shopping and amount of refund (excluding freight)
shall be processed within 7 business days to the same account / credit or debit card, used to place the
order with us, subject to applicable charges as your bank may deduct.
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3.7 Any request raised after the expiry of 30 days from the date of purchase shall not be eligible for refund.
However, coupon will be available as per Clause 3.4.
4. APPLICABILITY OF OTHER POLICIES
● 4.1 This Policy shall be governed coherent and in addition to other existing policies, code of ethics and terms
and conditions, of the Company.
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4.2 After taking delivery of your order, in case you are unhappy with the product or having any other genuine
grievance, you may seek specific relief under 30 days’ Return and Refund Policy of the Company. Please
refer the Return and Refund policy for more details.
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4.3 Any order placed by using the Coupon shall also qualify for our 30 days’ Return and Refund policy.
5. DISCRETION OF THE COMPANY
● 5.1 The Company reserves its right to change the Policy at any time without notice. To make sure you are
aware of any changes, please make sure to visit our website and review the policy on periodical basis.
6. JURISDICTION
●6.1 Any dispute or difference arise on account of any matter under this Policy or in relation to interpretation
of the provisions of this Policy shall be governed by the provisions of Indian laws and Gurugram court
shall have the exclusive jurisdiction to entertain the same.